Monal Privacy Policy

1. Introduction

This privacy policy ("Policy") describes how Lunover Digital Private Limited ("Company", "Lunover", "we", "us") collects, uses, and shares personal information of users of this website, Monal (https://monal.app) (the "Site"), as well as associated products and services (together, the "Services"). This Policy applies to personal information that we collect through the Site and our Services as well as personal information you provide to us directly. By using the Site or the Services, you accept the practices and policies described in this Policy and you consent that we will collect, use, and share your personal information as described below. If you do not agree to this Policy, please do not use the Site or the Services.

2. Personal Information We Collect

We collect personal information about you in a number of different ways:

• Personal Information From Users Of Monal: When you use our Monal chat platform, we collect the following personal information from you:
  • User content, such as your chat messages, prompts, and any files you upload (e.g., PDFs, images, text files).
  • Information you provide to us, such as feedback on the product.
• Personal Information From Users Of Our Websites Generally: When you use our Services, including our website and chat platform, we collect personal information that you provide to us, which may include:
  • General identifiers, such as your full name, email address, and account ID.
  • Online identifiers, such as your username and passwords for any of our Sites, or information we automatically collect through cookies and similar technologies (e.g., device type, browser, IP address, general location).
  • Commercial information, such as billing details if you purchase paid services.
  • Other information you provide to us.
• Personal Information We Get From Others: We may collect personal information about you from other sources and add this to information we collect from this Site and through our Services.
• Information We Collect Automatically: We automatically log information about you and your device when you use the Site and Services (e.g., device identification, operating system, browser, pages viewed, time spent, access times, and actions on our Site).
• Cookies: We may use cookies and similar technologies to provide you with a more personal and interactive experience on our Site.
• Analytics Information: We may use analytics tools to help analyze how users use the Site and the Services. These tools use cookies to collect information such as how often users visit, what pages they visit, and what other sites they used prior to coming to the Site.

3. How We Use Your Personal Information

• Provide the Services and personalize your experience.
• Help establish and verify your identity.
• Process and fulfill your requests.
• Provide customer service.
• Send you information about your relationship or transactions with us.
• Contact you with information that we believe will be of interest to you, including marketing and promotional communications (you may opt out).
• Enhance or develop features, products, or services.
• Research and development, including to analyze and improve the Services.
• Comply with applicable laws and protect our rights and property.

Training of AI Models: We do not use your personal information to train AI models.

4. How We Share Your Personal Information

• Affiliates: For purposes consistent with this notice.
• Third Party Service Providers: To help us provide the Services (e.g., web hosting, AI/chatbot technology). This includes:
  • Microsoft Azure
  • Amazon Web Services
  • Vercel
  • OpenAI
  • Google Gemini
  • Anthropic Claude
  • OpenRouter
• Professional Advisors: Such as lawyers, accountants, and bankers.
• Corporate Restructuring: In connection with a merger, acquisition, or sale of assets.
• Other Disclosures: As required by law, to protect rights and property, or with your consent.

We do not sell your personal information.

Third Party Websites: Our Site or Services may contain links to third party websites. We are not responsible for the privacy practices of those sites.

5. Your Choices Regarding Your Personal Information

• Email Communications: You may opt out of marketing emails by following the unsubscribe instructions or contacting us.
• Cookies: You can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie.

6. Security Of Your Personal Information

We use reasonable efforts to protect your personal information, but no method of transmission or storage is 100% secure.

7. International Users

Our Site and Services are provided from Nepal and governed by the laws of Nepal. If you use our Site or Services, your personal information will be processed in Nepal or in other countries.

8. Children

Our Site and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Do Not Track

We currently do not support the Do Not Track browser setting.

10. Updates To This Privacy Policy

We may change this Privacy Policy at any time. If we make material changes, we will post the revised version to our website and update the "Effective Date."

11. Contact Us

Lunover Digital Private Limited
Thamel, Kathmandu, Nepal
Email: privacy@monal.app